How to sync Fitbit

First, you’ll need to know where to find the list of apps and wearable trackers that your clients can choose to sync with. 

If you’re onboarding a brand new client, they will have the option to sync with partner apps to pull-in some health data passively during the account creation process. 

After they’ve synced with your account via a unique Invite ID that you’ve provided them and created a user account with an email and password, they’ll be prompted to sync from a list of health tracking apps if they so choose.  

They can also opt to skip this step during sign-up. If they skip this step, clients can always find this page later by tapping their Settings tab in the app and then selecting Connected Apps and Trackers.

Once your clients are comfortable navigating to the Connected Apps and Trackers page, they can select their desired tracking apps to sync with. Each app has its own unique way of syncing, so it’s important that you and your clients know what to expect when syncing with each app. 

Syncing with Fitbit

After selecting the Fitbit from the list of Connected Apps and Trackers, you’ll be prompted to continue to the Fitbit website to login to your account and select which types of data you would like to share with your coach through the Nudge app. Make sure you login with the same email address and password you used to create your account in the Fitbit app. If you’re not sure which email address you used, you can find it in the Fitbit app by tapping the Profile button in the upper-left corner of the app (white avatar). Tap on Security and Login under the Privacy and Security header. Next to Change Email, you should see your email address listed. Make a note of whatever it says in the Change Email field.

Once you’ve logged into the Fitbit website with the correct email address, you’ll see a list of options of data types you can sync with Nudge. You must select Allow All at the top of the page to make sure that all relevant data syncs over properly.

After selecting Allow All, tap Allow in the bottom-right corner and you’ll be directed back to the Nudge app. You’re now synced with Fitbit! Make sure to open the Fitbit app daily to ensure that your data looks correct there first before it syncs over to Nudge!

Keep in mind that syncing with Fitbit is not an instantaneous process. It can take up to 24 hours for your data to sync from the Fitbit app into Nudge. So as long as you see your data flow into Nudge within 24 hours of a particular day, everything is working properly. We often receive messages from users concerned that they don’t see their steps, etc., data in Nudge immediately, but the normal syncing process with Fitbit doesn’t usually, but can, take up to 24 hours so just make sure to leave everything connected (don’t un-sync and then re-sync with Nudge) and you should see your data appear in the app shortly. If it has been 24 hours and you’re still not seeing your data in the app, you can always send us a note so we can take a deeper dive into your connection issue. Just tap the Settings tab in the app and then tap Help. You’ll be directed to your email so you can send our Support Team a message. 

Lastly, we sometimes see users try to sync apps not listed on the ‘Connected Apps’ page through Fitbit and into Nudge. While it is possible to do this with some apps, we typically cannot support syncing of this kind. To put it simply, we have no control how data comes in from apps that we don’t sync directly with, so we don’t recommend syncing other apps through Fitbit into Nudge; data often syncs in very inconsistently and incorrect in most of these cases. If you’ve tried this and your data looks incorrect when it appears in the Nudge app, we suggest unsyncing that third-party app from Fitbit so that your coach is able to see an accurate depiction of your daily habits.

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