How to sync Apple Health
First, you’ll need to know where to find the list of apps and wearable trackers that your clients can choose to sync with.
If you’re onboarding a brand new client, they will have the option to sync with partner apps to pull-in some health data passively during the account creation process.
After they’ve synced with your account via a unique Invite ID that you’ve provided them and created a user account with an email and password, they’ll be prompted to sync from a list of health tracking apps if they so choose.
They can also opt to skip this step during sign-up. If they skip this step, clients can always find this page later by tapping their Settings tab in the app and then selecting Connected Apps and Trackers.
Once your clients are comfortable navigating to the Connected Apps and Trackers page, they can select their desired tracking apps to sync with. Each app has its own unique way of syncing, so it’s important that you and your clients know what to expect when syncing with each app.
Syncing with Apple Health
When syncing with Apple Health for the first time, you’ll be directed to your Apple Health app to select the types of categories you can share with Nudge. We recommend selecting Turn All Categories On at the top of the page to make sure that all relevant data syncs over properly.
Once you’ve selected the appropriate categories, you’ll be redirected back to the Nudge app. You’ve now successfully synced with Apple Health!
What’s most important to remember about Apple Health is that with this app specifically, we are only able to sync with it while you have the Nudge app open, a process which can take up to a couple of minutes. We recommend you open the Nudge app at least once a day to sync your data over. So if you aren't seeing data in Nudge for a period, it's likely because Apple Health wasn't triggered to sync your data over since the last time you opened the Nudge app.
From time to time, we also see users try to sync apps not listed on the ‘Connected Apps’ page through Apple Health and into Nudge. While it is possible to do this with some apps, we typically cannot support syncing of this kind. To put it simply, we have no control how data comes in from apps that we don’t sync directly with, so we don’t recommend syncing other apps through Apple Health into Nudge; data often syncs in very inconsistently and incorrect in most of these cases.